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The general terms and conditions govern the rights and obligations of both contracting parties, i.e. the company KOČEVAR IN SINOVI d.o.o., (hereinafter referred to as the provider) and the buyer of the products and/or services (hereinafter referred to as the buyer).
The general terms and conditions are an integral part of any contract, offer or invoice.
The provider is the owner and manager of the website. The site provides an overview of the company’s range of products, offers an opportunity for the secure purchase and lists company information.

Functionality and operation

The online store is easy to use. It is divided into three steps:

  • Step 1 – Searching for items (finding the item you want, with the option of adding it to the cart)
  • Step 2 – Order overview (choice of payment and delivery methods)
  • Step 3 – Data entry (customer information entry and order completion)

The contract concluded (the order) will be stored electronically on the provider’s server and is accessible to the customer upon request via e-mail (in .pdf or .html format).

Payment, acquisition and delivery method

You can pay for the ordered items by direct bank transfer.

Item prices

Online prices are fixed and denominated in euro, and they do not include VAT. The company reserves the right to change the prices if the quantities, descriptions, colors, dimensions, positions or any other facts that are the basis for the price calculation are changed. In the case of discounts, they are not cumulative. Campaigns are exempted from discounts.

Refund of goods and the right of buyer’s withdrawal from the purchase - contract

The buyer has the right to return ordered goods for any reason within 14 days from the date of acquisition. It is also sufficient to inform us, within 14 days of the receipt of the goods, by post at the address KOČEVAR IN SINOVI d.o.o., Sončna cesta 10, SI-3313 Polzela, or by mail to e-mail address The deadline for returning the ordered items is 30 days from the submission of the notice of withdrawal from the contract – purchase. The buyer shall bear the costs incurred when the goods are returned. If the consumer has already used the ordered items, withdrawal from the contract is unfortunately no longer possible.

Withdrawal of the provider from the order - contract


The provider uses technical and organizational security measures to protect your data against manipulation, loss, destruction or unauthorized access. To ensure the security and confidentiality of personal data that we collect online, we also use a standard firewall and password protection. When handling your personal data, we implement measures designed to protect such information from loss, improper use, unauthorized access, disclosure, alteration or destruction. Data cannot be protected against loss, improper use, unauthorized access, disclosure, alteration or destruction in every case, however we strive to prevent such unfortunate events.

Protection and privacy of data

The provider is not responsible for the data entered by users who are ordering the items

All the extracted data from the order will be used exclusively for mutual communication (provider-user) and for the provider’s records and will not be forwarded to third parties. The provider reserves the right to send news notification to the user’s email address. The user can unsubscribe from receiving news anytime.

We undertake to protect your data in accordance with the Personal Data Protection Act (ZVOP-1-UPB1).

Claims of material defects
  • When finding possible material defects (complaints) in items, the buyer must send a request (description of the complaint, the problem…) in writing by mail to the provider’s address. This must be done within a maximum of 3 days after the determination (occurrence) of the material defect. During that time, they are obliged to communicate the request for claiming a substantive error. The request must contain precise information about the buyer, the number of the invoice issued by the provider and the cause of the defect (if it can be determined).
  • Within 8 days of the receipt of the request, the provider will reply in writing with further instructions for the enforcement of a material defect
  • In the case of an approved complaint request, the item can be replaced or the paid amount can be returned to your bank account

All products have 12 months warranty.

Limitation of liability

Although the provider manages the website with due care to ensure the information is accurate and up to date, it assumes no responsibility for its accuracy and completeness. The provider reserves the right to modify the content of these web pages at any time and in any way, regardless of the reason and without notice.

All users use the published content at their own risk. Therefore, neither the provider nor any other legal entity or natural person who is involved in the preparation and design of this website will in any event be liable for any damages that may result from access to the information on these websites and the use and/or the inability to use this information, and/or for any errors or omissions in its contents.

Notice from ZIsRPS

The provider gives notice to website visitors, potential and existing customers, which have the status of consumers within the meaning of Article 4 of the ZIsRPS, in accordance with the third paragraph of Article 32 of the ZIsRPS, that it does not recognize any IRPS performer as responsible for resolving consumer disputes, which the consumer can start in accordance with this act, which means that, in the case of any disputes that the parties fail to resolve amicably, these will be resolved by the competent court.

The terms and conditions are valid from 01.09.2019 until further notice, or according to any updates.

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